How Can We Help You?

We're happy to help you with your questions about Postage $aver products or about bulk mailing. You can also use this page to update your contact information in our records. Please use the form below to send us your questions, requests or updates.

We usually answer questions within one business day. But, you may not need to wait for an answer at all. Here are some resources that may have your answer:

Check out our Frequent Questions page for helpful information that may answer your question.

For help with bulk mailing, our Bulk Mail 101 pages will take you from novice to expert in a few short minutes.

Each of our products has a detailed user guide. You can download a copy from the product page (in the menu at the top of this screen). Or, if you already have the software, just run it and click on the Instructions/Help menu.

If you're still stumped, or just don't want to dig for your answer, we welcome your questions. Just fill out the form below and let us know how we can help.

For questions, other requests, or to update your contact information, please enter the following information:
(* indicates a required field)

* Name:


* Current E-Mail Address:


If this is a technical question, please also answer the following questions:

Which product:
Select One Postage $aver Pro Postage $aver Lite Smart Barcoder Smart Parcel Mailer Smartbars12 Barcode Font

Computer Type and Operating System:
Select One Windows 10 Windows 7, 8 or 8.1 Windows Vista Windows XP Macintosh OSX 10.7 or newer Macintosh OSX 10.6

What kind of mailing list file are you using?:
Select One Excel Access Comma-separated Text (.csv) Tab-separated Text (.txt) Filemaker Pro Other (Please tell us what kind in your question below.)

* Question, Request or Update:

If you need us to change your contact information, please use the "Question, Request or Update" space to tell us your old contact information and your new information. Thanks!